Learning Objectives

A table below summarizes the learning objectives that stated for every exercise and assignment in the innRoad University Program. After completion of the exercises and assignments you should be able to achieve all of the learning objectives listed here.

# Exercise Learning Objectives
1 Room Availability – Use PMS to identify available room classes,
– Explain the concept of room capacity,
– Identify room availability for specific dates and room room. classes
2 Basic Reservation – Make a reservation,
– Check-in,
– Check-out.
3 Intermediate Reservation 1 – Make a reservation,
– Check in,
– Post charges,
– Check out.
4 Intermediate Reservation 2 – Make a reservation,
– Check in,
– Change the room assignment,
– Post charges,
– Void charges,
– Apply discount,
– Check out.
5 Advanced Reservation 1 – Make a reservation,
– Check in,
– Create different folios for personal and business expenses,
– Post charges,
– Split charges between different folios,
– Void charges,
– Apply discount,
– Check out.
6 Advanced Reservation 2 – Make a reservation for a returning guest,
– Check in,
– Create different folios for two guests,
– Post charges,
– Split charges between different folios,
– Check out.
7 Group Reservation – Create a group reservation,
– Pick-up the rooms in the reservation,
– Charge incidentals for individual expenses,
– Create a bill to the group (master bill),
– Check-out the group.
8 Travel Agency Reservation – Create a travel agency,
– Make a reservation through that travel agency,
– Check-in,
– Post charges,
– Void charges,
– Apply a discount,
– Check-out,
– Make sure that the travel agency’s commission is processed.
9 Housekeeping – Enter guest requests
– Change room status (e.g., OOO)
– Generate housekeeping reports.